"Our goal is to facilitate better engagement between IT and the business and assist to build the competencies that enable IT professionals to interact more meaningfully with their line of business counterparts."

Many companies today have an Information Technology (IT) environment that is expensive and complex to manage. This, by itself, is not a problem if it reflects the operational nature of the business it serves. Problems and challenges arise, however, when the business and IT are not engaged sufficiently to get things done that are tactical as well as contributing to wider strategic outcomes. In recent years, an intense debate has fired up about the value of IT and whether it is a commodity or a source of strategic advantage.

Service Transformation is an integrated approach that we have developed to improve the business outcomes that can come from an effective engagement between IT and the business. We assist our clients to look beyond their technology to understand the wider system involving people, process and technology. We take the view that every part of IT is an enabling service to the business and we apply service quality concepts to build more effective IT services. We believe that the alignment of IT with business is not enough and that a more productive engagement is essential if IT is to deliver the returns that business expects and requires.

Our focus on Service Transformation, enables IT to improve the conception, design, build and delivery of these services and examples include:

• Service Quality Assessments.
• Service Improvement.
• Planning Service design workshop facilitation.
• Business architecture analysis.
• IT Governance Service.
• Delivery analysis and improvement.