CRM Capability - October 26th 2005 - Sydney (click for info)
Oceania CACS Conference - 24th to 26th October 2005 - Perth (click for info)

CRM Capability - Novotel Darling Harbour Sydney

Seminar Date & Time:
Tuesday, 26 October, 2005 7:30am – 9:00am (Breakfast included).

Objective:
CRM has the potential to be a powerful source of competitive advantage, however this is highly dependent upon both organisational change and technology for its success.

Summary:
CRM is an essential organisational capability for your company if you are to establish, retain and understand the dynamics of your customer relationships. Gaining a comprehensive perspective on your customers will enable consistency and coordination of your efforts in sales, marketing, customer service and field support, based ideally upon a single view of the customer. The experience of successful implementations has shown significant results from increased revenue, improved productivity, cost reductions and improved financial performance. The education of implementation failures highlights the need to pay careful attention to organisation readiness, maturity and expectations if these benefits are ever to be realised.

Benefits:
This seminar will:

• Explain why CRM has become so important, what it means and how it can help your organisation Identify the four perils of CRM and how to avoid them.
• Outline how to begin the CRM journey and make it a success.
• Provide real world insight in to a successful CRM implementation and the opportunities it creates.

Agenda:

• Tuesday 26th October – Novotel Hotel, Darling Harbour, Sydney.
• 07.30 - Registration and buffet breakfast.
• 08.00 - Presentation – Setting out in the right direction for CRM success - Greg Williams, Principal Consultant, Executive Essentials.
• 08.30 Case Study - TBA
• 09.00 Q&A and Close.

To register please call Executive Essentials on (02) 9651 6342 or email greg_williams@execessentials.com.au

Oceania CACS 2005 Conference - Striking a Balance - Burswood Casino Perth

Seminar Date & Time, Agenda, Speakers and more:
24th to 26th October 2005 - for more information including accommodation, visit the CACS website.

Summary:
Assurance / IT Governance - Information assurance is the bedrock upon which enterprise decision-making is built. Without assurance, enterprises cannot feel certain that the information upon which they base their mission-critical decisions is reliable, confidential, secure and available when needed. Boards and executive management have long known the need for enterprise and corporate governance.
Information Security - Everyone is aware of the need for information security in today’s highly networked business environment. Information is arguably among an enterprise’s most valuable assets, so its protection from predators from both within and outside has taken centre stage as an IT priority.
Lifestyle - Technology and systems are having an ever increasing impact on our lifestyle whether it is the latest gadget, new health diagnostic procedure, or enhanced systems or processes for doing our daily tasks. This stream will look at the new and emerging issues associated with the impact of technology on us all and provide examples of how we can deal with the stress associated with all the changes to our life.