Your Mission #5: Manage Unit Performance

Managing the performance of your business unit, regardless of its size, is the most important contribution you can make to the ongoing success of the business as a whole. It is when managers avoid or abrogate this responsibility that serious problems begin to take root and grow. Poor performance is tolerated and the signal to good performers is that their efforts don’t count for much. Why manage performance? Why would you bother managing unit performance? There are a lot of good reasons for doing performance management well and these are a few of the most important: It makes positive contributions [...]

Your Mission, Should You Choose to Accept it…

Why is Management Still Relevant? In 2010 the Wall Street Journal published an article entitled “The End of Management” not as a question but as a statement. While providing a hat tip to the view of Peter Drucker that management was "the most important innovation of the 20th century” and the contributions of the management leaders of the late 19th and early 20th century, the article argues that what we have learned about management from the past may not be as relevant today. The article implies an important question: “Is this really the end of management as we know it?” Management, as a practical [...]

Values – An Interlude

Individual values and those that collectively form into organisational values underpin performance in every sense. We carry them with us everywhere and unconsciously part of every interaction we have. Ideo is a design and innovation consulting firm that is known for its creativity and leadership in building business capability. The values set out in this presentation emphasise the human elements of creativity and innovation that are so often clouded by an over-emphasis on technology. Its worth remembering that it is human action and thought that gives effect to the useful application of technology to business, social and cultural challenges, not [...]

By |January 11th, 2014|Design, Organisational Change, Videos|0 Comments

Performance |pəˈfɔːm(ə)ns| [ mass noun ] – Part 1

How do you know when something needs to be improved? Typically it is because you begin to notice that the results you are getting are not what you expected. There is a gap between the performance involved in producing a result and the expectation you had for that outcome. In the context of services, this is the definition of Service Quality and in the context of an improvement initiative, performance is assessed by the results achieved, these in turn being driven by the behaviour of those people charged with its delivery. Improvement means closing the gap between performance and expectation. [...]

Readiness and Commitment to Change

The Eiger-Nordwand, or North Wall of the Eiger, in Switzerland, is said to be one of the most iconic climbs in the Alps. Its orientation, size, structure and history make it a magnet for all aspiring climbers and its history is littered with tragedy and triumph in adversity. According to those who have completed it, from the first ascent in 1938 by a team of Germans and Austrians over 3 days, to Ueli Steck's record of just under 3 hours in 2008, you need to be both mentally and physically prepared for a great challenge. In addition, they say, there [...]

Understanding Business Value is Everything

The retail industry is hurting in Australia. The internet has been blamed for a significant shift in buyer behaviour to online purchases, exploiting the $1000 threshold exemption for the Goods and Services Tax (GST). While this might be true, my experience as an online and in-store buyer suggests a number of other factors that might be at play. In looking to purchase a copy of the book, Game of Thrones, for my daughter, I went into a local retailer considered to be 'high-end' on a Saturday afternoon. Having found the book I went to three separate counters to conclude the [...]

By |September 18th, 2013|Business Results, Organisational Change, Strategy|0 Comments